At abelwink.store, we want you to enjoy your kitchen tools and accessories. Our goal is to provide a fair, clear, and reliable process for all product returns and refunds.

General Policy

Even if certain items are non-returnable, we clearly state our policy and encourage you to contact us for guidance. Returns and refunds must follow the procedures outlined below to ensure proper handling.

  • Return Period: Standard returns are accepted within 30 days from the date of delivery. Items returned after this period may not qualify for a full refund or exchange.
  • Refund Timeline: Once approved, refunds are issued within 5–10 business days to the original payment method. Processing time may vary depending on your bank or card issuer.

Eligibility for Return

To qualify for a return:

  • Items must be unused, clean, and in original packaging.
  • Products that have come into contact with food, liquids, or heat cannot be returned for hygiene and safety reasons.
  • Proof of purchase (order confirmation or receipt) is required.

Non-returnable items include:

  • Personalized or engraved items
  • Items showing signs of use, damage not caused by us, missing parts, or returned after 30 days may only be eligible for partial refunds.

How to Request a Return or Refund

  1. Contact our customer support team before returning any item:
    • 📧 Email: [email protected]
    • 📞 Call: +1 (213) 946-5974
    • Hours: Monday–Friday, 9AM–6PM EST
  2. We will provide a return address via email and detailed instructions. Do not send items to the manufacturer or any address printed on the packaging. Following these instructions ensures a quick and accurate process.

Shipping Costs & Fees

  • Customers are responsible for return shipping unless the return is due to a defect, damage, or our error, in which case we cover the shipping costs.
  • No restocking fees are applied for approved returns unless otherwise stated.
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee receipt of untracked returns.

Refund Processing

  • After receiving and inspecting your return, we will notify you via email regarding approval or rejection.
  • Approved refunds will be applied to the original payment method within 5–10 business days.

Exchanges

  • We only replace items that are defective or damaged.
  • Contact us first for instructions. We will provide the correct return address for sending replacement items.

Gift Returns

  • If the purchase was marked as a gift and shipped directly to you, you will receive store credit for the returned item’s value.
  • If shipped to the original purchaser, the refund will go to the original buyer.

Contact and Support

For assistance with returns, refunds, or exchanges:

📧 Email: [email protected]

📞 Call: +1 (213) 946-5974

Shopping Cart