Q: Are these products safe for everyday use?
A: Yes. All of our products are made from food-grade materials, including stainless steel, ceramic, Maifan stone coating, and pearwood. They are designed to be safe, durable, and compliant with international food safety standards. Always follow the included use and care instructions for optimal performance.
Q: How should I clean my cookware and utensils?
A: For best results, hand wash with mild dish soap, warm water, and a soft sponge or brush. Avoid using steel wool or abrasive cleaners, which can damage surfaces. Even if labeled dishwasher-safe, hand washing helps extend the life of your items. For stubborn food residue, a solution of water and white vinegar can help loosen it before washing.
Q: Can I use high heat when cooking?
A: Most cookware is best used on low to medium heat. Continuous high heat may damage nonstick coatings, warp metal, or discolor surfaces. Preheating pans on medium heat is sufficient for searing or browning foods. Always refer to the product’s care guidelines.
Q: Can these products be used in the microwave, oven, or on induction cooktops?
A: Some items are microwave, oven, and induction compatible, but compatibility varies by product. Always check the included instructions or product specifications before use. Using appliances outside recommended temperatures or methods may damage the item or void the warranty.
Q: Will my pets be harmed if I cook around them?
A: When used properly, these products are safe. However, fumes from overheated oils, burned food, or damaged nonstick surfaces can be harmful to small pets, especially birds. Keep pets away from the kitchen while cooking.
Q: Why does my dinnerware or cookware have scratches?
A: Light scratches or marks from utensils are normal with regular use and do not affect safety or performance. Scratching is a natural result of everyday cooking and dining.
Q: What will void my product warranty?
A: Common causes that void the warranty include:
- Overheating cookware
- Using abrasive cleaners or metal scouring pads
- Improper dishwasher use on items labeled for hand wash only
- Neglecting regular cleaning and maintenance
Q: Are these products eco-friendly or reusable?
A: Yes. Many of our items, such as stainless steel cutlery and wooden utensils, are designed to reduce single-use plastic waste and last for years with proper care.
Q: Can I return or exchange an item?
A: Return and exchange policies depend on the product and conditions. Please refer to our store’s Return & Refund Policy for specific instructions, eligibility, and timelines.
Q: How do I prevent cross-contamination when cooking?
A: To minimize cross-contamination, use separate utensils and cookware for different types of food, especially for allergen-free or gluten-free meals. Avoid metal utensils on nonstick surfaces to prevent scratches that may trap food particles.
Q: How can I contact customer service?
A: Email: [email protected]
Business hours: Monday–Friday, 9AM–6PM EST